Agreement Between User and Our Site
Our website (hereafter known as the “Site”) is composed of various Web pages operated by us. The Site is offered to you conditionally upon your acceptance, without modification, of the terms, conditions, and notices contained herein (hereafter known as the “Terms”). Your use of the Site constitutes your agreement to all such Terms. Please read these Terms carefully and keep a copy of them for your reference.
Privacy
Your use of the Site is subject to our Privacy Policy. Please review our Privacy Policy, which also governs the Site and informs users of our data-collection practices.
Electronic Communications
Visiting the Site or sending emails to us constitutes electronic communication. You consent to receive electronic communication from us, and you agree that all agreements, notices, disclosures, and other communication that we provide to you electronically, via email, and on the Site satisfy any legal requirement that such communication be in writing.
Your Account
If you use the Site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer; further, you agree to accept responsibility for all activities that occur under your account or password. You may not assign or otherwise transfer your account to any other person or entity. You acknowledge that we are not responsible for any third-party access to your account that results from theft or misappropriation of your account. We and our associates reserve the right to refuse or cancel service, terminate accounts, or remove or edit content at our sole discretion.
We do not knowingly collect, either online or offline, personal information from persons under the age of 13. If you are under age 18, you may use the Site only with the permission of a parent or guardian.
Cancellation/Refund Policy
Products returned in new condition within 15 days will be fully refunded, please review our detailed refund policy.
Links to Third-Party Sites and the Use of Third-Party Services
The Site may contain links to other websites (hereafter known as “Linked Sites”). Linked Sites are not under our control; further, we are not responsible for the content of any Linked Site, including without limitation any link contained in a Linked Site or any changes or updates to a Linked Site. We provide these links to you only as a convenience, and the inclusion of any link does not imply our endorsement of the site or any association with its operators.
Certain services made available via the Site are delivered by third-party sites and organizations. By using any product, service, or functionality originating from the Site’s domain, you hereby acknowledge and consent that we may share such information and data with any third-party with whom we have a contractual relationship to provide the requested product, service, or functionality on behalf of the Site’s users and customers.
No Unlawful or Prohibited Use/Intellectual Property
You are granted a nonexclusive, nontransferable, revocable license to access and use the Site strictly in accordance with these Terms. As a condition of your use of the Site, you warrant to us that you will not use the Site for any purpose that is unlawful or prohibited by these Terms. You may not use the Site in any manner that could damage, disable, overburden, or impair the Site or interfere with any other party’s use and enjoyment of the Site. You may not obtain or attempt to obtain any materials or information through any means not intentionally made available or provided for through the Site.
All content included as part of the service—such as text, graphics, logos, images, or the compilation thereof, and any software used on the Site—is the property of us or our suppliers and protected by copyright and other laws that protect intellectual property and proprietary rights. You agree to observe and abide by all copyright and other proprietary notices, legends, or other restrictions contained in any such content and will not make any changes thereto.
You will not modify, publish, transmit, reverse engineer, participate in the transfer or sale, create derivative works, or in any way exploit any of the content, in whole or in part, found on the Site. Our content is not for resale. Your use of the Site does not entitle you to make any unauthorized use of any protected content, and in particular you will not delete or alter any proprietary rights or attribution notices in any content. You will use protected content solely for your personal use and will make no other use of the content without our and the copyright owner’s express written permission. You agree that you do not acquire any ownership rights of any protected content. We do not grant you any licenses, express or implied, to our or our licensors’ intellectual property except as expressly authorized by these Terms.
International Users
The Service is controlled, operated, and administered by us from our offices within the United States. If you access the service from a location outside the US, you are responsible for compliance with all local laws. You agree that you will not use content accessed through the Site in any country or in any manner prohibited by any applicable laws, restrictions, or regulations.
Indemnification
You agree to indemnify, defend, and hold harmless us, our officers, directors, employees, agents, and third parties for any losses, costs, liabilities, and expenses (including reasonable attorney’s fees) relating to or arising from your use of or inability to use the Site or services; any user postings made by you; your violation of any part of these Terms; your violation of any rights of a third party; or your violation of any applicable laws, rules, or regulations. We reserve the right, at our own cost, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will fully cooperate with us in asserting any available defenses.
Arbitration
In the event the parties are not able to resolve any dispute between them arising out of or concerning these Terms or any provisions hereof, whether in contract, tort, or otherwise at law or in equity for damages or any other relief, then such dispute shall be resolved only by final and binding arbitration pursuant to the Federal Arbitration Act, conducted by a single neutral arbitrator and administered by the American Arbitration Association or a similar arbitration service selected by the parties in a location mutually agreed upon by the parties. The arbitrator’s award shall be final, and judgment may be entered upon it in any court having jurisdiction. If any legal or equitable action, proceeding, or arbitration arises out of or concerns these Terms, the prevailing party shall be entitled to recover its costs and reasonable attorney’s fees. The parties agree to arbitrate all disputes and claims regarding these Terms or any disputes arising as a result of these Terms, whether directly or indirectly, including Tort claims that result from these Terms. The parties agree that the Federal Arbitration Act governs the interpretation and enforcement of this provision. The entire dispute, including the scope and enforceability of this arbitration provision, shall be determined by the arbitrator. This arbitration provision shall survive the termination of these Terms.
Liability Disclaimer
THE INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES INCLUDED IN OR AVAILABLE THROUGH THE SITE MAY INCLUDE INACCURACIES OR TYPOGRAPHICAL ERRORS. CHANGES ARE PERIODICALLY ADDED TO THE INFORMATION HEREIN. WE AND/OR OUR SUPPLIERS MAY MAKE IMPROVEMENTS AND/OR CHANGES TO THE SITE AT ANY TIME. WE AND/OR OUR SUPPLIERS MAKE NO REPRESENTATIONS ABOUT THE SUITABILITY, RELIABILITY, AVAILABILITY, TIMELINESS, OR ACCURACY OF THE INFORMATION, SOFTWARE, PRODUCTS, SERVICES, AND RELATED GRAPHICS CONTAINED ON THE SITE FOR ANY PURPOSE. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ALL SUCH INFORMATION, SOFTWARE, PRODUCTS, SERVICES, AND RELATED GRAPHICS ARE PROVIDED “AS IS,” WITHOUT WARRANTY OR CONDITION OF ANY KIND. WE AND/OR OUR SUPPLIERS HEREBY DISCLAIM ALL WARRANTIES AND CONDITIONS WITH REGARD TO THIS INFORMATION, SOFTWARE, PRODUCTS, SERVICES, AND RELATED GRAPHICS, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NONINFRINGEMENT.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL WE AND/OR OUR SUPPLIERS BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES, NOR FOR ANY DAMAGES WHATSOEVER INCLUDING, WITHOUT LIMITATION, THOSE FOR LOSS OF USE, DATA, OR PROFITS, ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE OR PERFORMANCE OF THE SITE; FOR THE DELAY OR INABILITY TO USE THE SITE OR RELATED SERVICES; FOR THE PROVISION OF OR FAILURE TO PROVIDE SERVICES; OR FOR ANY INFORMATION, SOFTWARE, PRODUCTS, SERVICES, AND RELATED GRAPHICS OBTAINED THROUGH THE SITE OR OTHERWISE ARISING OUT OF THE USE OF THE SITE, WHETHER BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR OTHERWISE, EVEN IF WE OR ANY OF OUR SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF DAMAGES. BECAUSE SOME STATES/JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATION MAY NOT APPLY TO YOU. IF YOU ARE DISSATISFIED WITH ANY PORTION OF THE SITE, OR WITH ANY OF THESE TERMS, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USING THE SITE.
Termination/Access Restriction
We reserve the right, at our sole discretion, to terminate your access to the Site and related services, or any portion thereof at any time, without notice. To the maximum extent permitted by law, these Terms are governed by the laws of the State of Tennessee; you hereby consent to the exclusive jurisdiction and venue of courts in Tennessee in all disputes arising out of or relating to the use of the Site. Use of the Site is unauthorized in any jurisdiction that does not give effect to all provisions of these Terms, including, without limitation, this section.
You agree that no joint venture, partnership, employment, or agency relationship exists between you and us as a result of these Terms or use of the Site. Our performance of this agreement is subject to existing laws and legal processes, and nothing contained in these Terms is in derogation of our right to comply with governmental, court, and law-enforcement requests or requirements relating to your use of the Site or information provided to or gathered by us with respect to such use. If any part of this agreement is determined to be invalid or unenforceable pursuant to applicable law, including but not limited to the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision, and the remainder of these Terms shall continue in effect.
Unless otherwise specified herein, these Terms constitute the entire agreement between the user and us with respect to the Site, and they supersede all prior or contemporaneous communications and proposals, whether electronic, oral, or written, between the user and us with respect to the Site. A printed version of these Terms or any notice given in electronic form shall be admissible in judicial or administrative proceedings to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form. It is the express wish to the parties that these Terms and all related documents be written in English.
SHIPPING
It is our goal to offer same-day processing on orders received by 2:00 p.m. in our time zone; such orders will be mailed the next business day if in stock at our location. If items require special order the items will be shipped the next business day after it is recieved at our location. We ship all orders within the continental United States by UPS, FedEx, or USPS. Estimated shipping time can range from 2 to 14 days, depending on where you live, when you place your order (day or season), product availability and the type of delivery service you choose. We cannot be responsible for delivery transit time. Shipping charges and sales tax will be added to the total of the order during checkout. If an expedited shipping option is selected, there may be a processing period that is not included in the delivery estimate. If unsure or you require your products to be expedited please contact us prior to placing your order to confirm processing time.
Note to international customers: Orders shipped to destinations outside the US may be subject to additional fees charged by your government. Buyers agree to assume all responsibility for such charges. We cannot be responsible for any import fees levied by your country. Please know what these charges might be BEFORE placing an order. Estimated international shipping time is 10–14 days, but this range can vary.
ORDER CHANGES & CANCELLATIONS
Due to the way our system processes orders, orders cannot be changed online once placed. If you need to change or cancel your order, please contact us using our Contact form. Cancellation notice must be given within 2 hours of placing your order.
RETURN POLICY
To facilitate an easy, enjoyable experience on behalf of all our customers, we stand behind every product we sell. If you are not fully satisfied with your purchase for any reason, please let us know! We will do everything we can to make it right, including helping to troubleshoot problems or issuing an exchange or a refund. Items returned for exchange or refund must be processed and received within 15 days of delivery of the item. Products should be returned in their original unopened packaging. All products sold online and shipped require full payment prior to items being shipped out. In store product sales must have a minimum of 15% paid before parts can be ordered or full payment including freight on all special order items. Should the item(s) need to be returned, they may incur a 15% restocking fee plus an shipping and delivery fees incurred by Texas Fleet Outfitters. You are soley responsible for the fitment of products on your vehicle and confirming that the correct part number was recieved. Should you need assistance or would like to have us help confirm fitment please give us a call or send us a message. We are happy to assist you in making the right selection. Texas Fleet Outfitters reserves the right to request images of the product(s) and packaging prior to providing authorization.
You can request an exchange or a refund by going to the Returns page of our website and requesting a return authorization (RMA) number. We will issue an RMA or be in further contact to get more information about your concern. You must obtain an RMA number from us before sending back any item.
Rules & Processes for Returning Products:
- RMA must be requested from our online form and approved prior to shipping products back to us for all non-local returns.
- Local returns can be handled in store or through our online RMA process.
- Products should be in the original unopened and undamaged packaging.
- Products that have been installed, installation attempted, or modified are not eligable for return for any reason. (We recommend to alway dry fit, and inspect products prior to installation.)
- Special order or drop ship products direct from the manufactures are not eligable for return in most cases.
- All returns should be recieved within 15 days of the product being delivered. (This includes the time to process the return)
- Once the product has been received, inspected, and approved, credit will be issued to the original payment method or for exchanges, the replacement product will be shipped out as soon as possible.
- Be sure that all parts, such as hardware kits, are included with the return.
- Failure to repackage opened products can result in shipping damage and no credit will be provided for those cases.
Fuel Tanks:
- Any fuel tanks filled with or previously containing fuel/hazardous materials may not be returned to Texas Fleet Outfitters.
- Any tank that is suspected of being defective or damage must be processed with assitance from Texas Fleet Outfitters via email at WebSupport@texasfleetoutfitters.com.
- Any returned tank found to have contained such materials will not be eligible for any type of return credit and will be discarded in accordance with local regulations without a refund. We can not ship these products back for any reason.
Concealed Damage:
- Concealed damage is damage that is noticed after the product has been delivered and opened. - For concealed damage claims, you must request and RMA and send photos of the packaging and product(s) within 5 days of delivery of the product(s) to WebSupport@texasfleetoutfitters.com.
Warranties:
- Texas Fleet Outfitters will strickly abide by all applicable manufacturer warranty procedures.
- Some manufactures process their own warranty claims, and you will need to contact them directly. We are always happy to assist with this process if we can.
- If a manufacture allows Texas Fleet Outfitters. to process their warranty, we will not be able to exceed their warranty period for any reason.
- Texas Fleet Outfitters offers a 90 day warranty on our labor for items that we have installed. If for any reason a warranty claim needs to be made on an installed product we will process the warranty and replace the items free of charge. After 90 days we will assist in the warranty process and additional labor charges will be charged to you if you wish to have us fix the issue. This does not apply to installation issues that are not product related.
- If a product is out of warranty and you have purchased the item from Texas Fleet Outfitters or we installed the item please contact us to discuss options and/or assistance on getting a replacement part.
Non-Returnable Reasons:
- Purchased more than 15 days ago.
- Does not match the return authorization.
- Packaged improperly or not in original packaging.
- Returned for a non-warrantable reason.
- Item has been discontinued by the manufacturer.
- Is missing kit, pieces, or other secondary component.
- Was installed, installation attempted, painted or modified/altered in any way.
- Fuel tanks filled with or previously contained fuel/hazardous materials.
- A warranty product that is only handled directly by the manufacturer.
- Opened and/or painted undercover lids.
- Special order and/or drop shipped items.
Changes to Terms
We reserve the right, at our sole discretion, to change the Terms under which the Site is offered. The most current version of these Terms will supersede all previous versions. We encourage you to periodically review the Terms to stay informed of our updates.
Contact Us
We welcome your questions or comments regarding these terms using the Contact form on the Site.
Employment Application Terms and Conditions
I certify that the information contained and submitted in the application is correct to the best of my knowledge and understand that any misstatement or omission of information is grounds for disqualification from any further consideration or for dismissal in accordance with Company policy. I authorize the references listed above to give you any and all information concerning my previous employment and any pertinent information they may have, personal or otherwise and release all parties from all liability for any damage that may result from furnishing this information to you. In consideration of my employment, I agree to conform to the rules and regulations of the Company and my employment and compensation can be terminated with or without cause and with or without notice at any time, at the option of either the Company or myself. I understand that no manager or representative of the Company other than the President or Vice President of the Company has the authority to enter into any agreement for employment for any specified period of time, or to make any agreement contrary to the foregoing. In some states, the law requires that the Company have an applicant's written permission before obtaining consumer reports or police records on an individual, and I hereby authorize the Company to obtain such reports. I further understand and agree to submit to a pre-employment SUBSTANCE ABUSE TEST.
Applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, marital status or veteran status, medical condition or disability. As employers/government contractors, we comply with government regulations and affirmative action responsibilities.
To protect the interests of all concerned, applicants for certain job assignments must pass a physical examination before they begin work. Alternative placement of an applicant who does not meet the physical standards of the job for which he/she was originally considered is permitted.