SHIPPING

It is our goal to offer same-day processing on orders received by 2:00 p.m. in our time zone; such orders will be mailed the next business day. We ship all orders within the continental United States by UPS. Estimated shipping time can range from 2 to 14 days, depending on where you live, when you place your order (day or season), and the type of UPS delivery service you choose. We cannot be responsible for delivery transit time. Shipping charges and sales tax will be added to the total of the order during checkout.

Note to international customers: Orders shipped to destinations outside the US may be subject to additional fees charged by your government. Buyers agree to assume all responsibility for such charges. We cannot be responsible for any import fees levied by your country. Please know what these charges might be BEFORE placing an order. Estimated international shipping time is 10–14 days, but this range can vary.

ORDER CHANGES & CANCELLATIONS

Due to the way our system processes orders, orders cannot be changed online once placed. If you need to change or cancel your order, please contact us using our Contact form. Cancellation notice must be given within 2 hours of placing your order.

RETURN POLICY

To facilitate an easy, enjoyable experience on behalf of all our customers, we stand behind every product we sell. If you are not fully satisfied with your purchase for any reason, please let us know! We will do everything we can to make it right, including helping to troubleshoot problems or issuing an exchange or a refund. Items returned for exchange or refund must be processed and received within 15 days of delivery of the item. Products should be returned in their original unopened packaging. All products sold online and shipped require full payment prior to items being shipped out. In store product sales must have a minimum of 15% paid before parts can be ordered or full payment including freight on all special order items. Should the item(s) need to be returned, they may incur a 15% restocking fee plus an shipping and delivery fees incurred by Texas Fleet Outfitters. You are soley responsible for the fitment of products on your vehicle and confirming that the correct part number was recieved. Should you need assistance or would like to have us help confirm fitment please give us a call or send us a message. We are happy to assist you in making the right selection. Texas Fleet Outfitters reserves the right to request images of the product(s) and packaging prior to providing authorization.

You can request an exchange or a refund by going to the Returns page of our website and requesting a return authorization (RMA) number. We will issue an RMA or be in further contact to get more information about your concern. You must obtain an RMA number from us before sending back any item.

Rules & Processes for Returning Products:

- RMA must be requested from our online form and approved prior to shipping products back to us for all non-local returns.

- Local returns can be handled in store or through our online RMA process.

- Products should be in the original unopened and undamaged packaging.

- Products that have been installed, installation attempted, or modified are not eligable for return for any reason. (We recommend to alway dry fit, and inspect products prior to installation.)

- Special order or drop ship products direct from the manufactures are not eligable for return in most cases.

- All returns should be recieved within 15 days of the product being delivered. (This includes the time to process the return)

- Once the product has been received, inspected, and approved, credit will be issued to the original payment method or for exchanges, the replacement product will be shipped out as soon as possible.

- Be sure that all parts, such as hardware kits, are included with the return.

• Failure to repackage opened products can result in shipping damage and no credit will be provided for those cases.

Fuel Tanks:

- Any fuel tanks filled with or previously containing fuel/hazardous materials may not be returned to Texas Fleet Outfitters.

- Any tank that is suspected of being defective or damage must be processed with assitance from Texas Fleet Outfitters via email at WebSupport@texasfleetoutfitters.com.

- Any returned tank found to have contained such materials will not be eligible for any type of return credit and will be discarded in accordance with local regulations without a refund. We can not ship these products back for any reason.

Concealed Damage:

- Concealed damage is damage that is noticed after the product has been delivered and opened. - For concealed damage claims, you must request and RMA and send photos of the packaging and product(s) within 5 days of delivery of the product(s) to WebSupport@texasfleetoutfitters.com.

Warranties:

- Texas Fleet Outfitters will strickly abide by all applicable manufacturer warranty procedures.

- Some manufactures process their own warranty claims, and you will need to contact them directly. We are always happy to assist with this process if we can.

- If a manufacture allows Texas Fleet Outfitters. to process their warranty, we will not be able to exceed their warranty period for any reason.

- Texas Fleet Outfitters offers a 90 day warranty on our labor for items that we have installed. If for any reason a warranty claim needs to be made on an installed product we will process the warranty and replace the items free of charge. After 90 days we will assist in the warranty process and additional labor charges will be charged to you if you wish to have us fix the issue. This does not apply to installation issues that are not product related.

- If a product is out of warranty and you have purchased the item from Texas Fleet Outfitters or we installed the item please contact us to discuss options and/or assistance on getting a replacement part. 

Non-Returnable Reasons:

- Purchased more than 15 days ago.

- Does not match the return authorization.

- Packaged improperly or not in original packaging.

- Returned for a non-warrantable reason.

- Item has been discontinued by the manufacturer.

- Is missing kit, pieces, or other secondary component.

- Was installed, installation attempted, painted or modified/altered in any way.

- Fuel tanks filled with or previously contained fuel/hazardous materials.

- A warranty product that is only handled directly by the manufacturer.

- Opened and/or painted undercover lids.

- Special order and/or drop shipped items.